University of Kigali is Seeking Receptionists for Remera Campus

The University of Kigali invites applications for the position of Remera Campus Receptionist. University of Kigali is seeking Receptionists for Remera Campus to fill this role. This role is essential in ensuring professional, customer-oriented, and efficient front-office operations that support the University’s strategic and day-to-day activities. The successful candidate will manage reception duties, enhance customer service standards, maintain orderly communication channels, and support students, staff, and visitors with accurate information and guidance. The role requires a results-oriented and experienced front-office professional who will contribute to operational excellence and uphold the University’s values of service, professionalism, and academic advancement.

Key Responsibilities:

1. Greet and assist students, staff, and visitors in a professional and welcoming manner at University of Kigali’s Remera Campus.
2. Manage all incoming phone calls, emails, and inquiries, and direct them to the appropriate offices.
3. Maintain a clean, organized, and efficient reception area.
4. Provide accurate information about campus services, programs, administrative procedures.
5. Register and guide visitors, ensuring compliance with campus access protocols.
6. Support the coordination of meetings, room bookings, and appointments.
7. Receive, record, and distribute incoming mail, packages, and official documents.
8. Maintain records of student inquiries and direct them to relevant departments for follow-up.
9. Assist in handling emergency or urgent situations by notifying relevant departments.
10. Provide general administrative support to campus management and other units as needed.

Candidate Profile:

1. A Bachelor’s degree in a relevant field with an understanding of what University of Kigali is seeking for Remera Campus positions.
2. Experience in customer service, front-desk operations, or administrative support.
3. Prior experience working in an academic or educational institution (an added advantage).
4. Strong communication and interpersonal skills.
5. Ability to manage high volumes of inquiries professionally and efficiently.
6. Excellent organizational and multitasking abilities.
7. Proficiency in computer applications, including Microsoft Office Suite and email management.
8. Ability to maintain confidentiality and demonstrate high ethical standards.

Application Requirements:
Interested applicants should submit the following:

1. A cover letter highlighting relevant experience and motivation for the role.
2. A detailed and updated Curriculum Vitae (CV).
3. Certified copies of academic qualifications.
4. Names, email addresses, and phone numbers of three referees (with permission to contact them).

Submission Details:
Applications should be addressed to the Vice Chancellor and submitted via email to: recruitment@uok.ac.rw no later than November 30, 2025 . Please note that hard copy submissions will not be considered.

Only shortlisted candidates will be contacted.